PRIVACY POLICY

Last updated: 12th June, 2026

Introduction

Welcome to The Optical Factory (“we”, “our”, or “us”).
We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website: www.theopticalfactory.co.uk

CONTACTING US

If you have any questions about this Privacy Policy, please contact:

The Optical Factory
Email: info@theopticalfactory.co.uk
Address: 27 Tennant Avenue, East Kilbride, G74 5NA

WHAT INFORMATION DO WE COLLECT?

We may collect the following types of personal data:

Information you provide directly

  • Name
  • Email address
  • Phone number
  • Any information you submit via forms

Information collected automatically

  • IP address
  • Browser type and version
  • Pages visited and time spent on site
  • Device information
  • Cookies and tracking technologies

Cookies

We use cookies to:

  • Improve website functionality
  • Analyse traffic and usage
  • Personalise content

You can control cookies through your browser settings.

HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?

We use your data to:

  • Provide and maintain our website
  • Respond to enquiries or requests
  • Improve user experience
  • Send updates or marketing (only if you opt-in)
  • Ensure website security and prevent fraud

SHARING YOUR INFORMATION

We do not sell your personal data.
We may share your data with:

  • Service providers (hosting, analytics, email platforms)
  • Legal authorities if required by law

Data Retention

We retain your personal data only as long as necessary to:

  • Fulfil the purposes outlined in this policy
  • Comply with legal obligations

THIRD PARTY SITES

Our website may contain links to external sites.
We are not responsible for their privacy practices.

Legal Basis for Processing (UK/EU Users)

We process your data based on:

    • Consent (e.g. marketing emails)
    • Contractual necessity (e.g. providing services)
    • Legitimate interests (e.g. improving services)
    • Legal obligations

Data Security

We implement appropriate security measures to protect your personal data.
However, no method of transmission over the internet is 100% secure.

Children’s Privacy

Our website is not intended for children under 13 (or 16 in some regions), and we do not knowingly collect their data.

YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Withdraw consent at any time

To exercise your rights, contact us at: info@theopticalfactory.co.uk

CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.